Connor, Kate, and Natalie Freeman are the name's of Sophie's human family after they have their memories wiped. Natalie's actual name is Amy Foster. Her first initials were A.R.F., but now they have changed. They used to live in San Francisco in a small-ish house, but they now live in a Tudor-style manor. In Book 5 and 6, we learn that Connor and Kate were kidnapped but Natalie hid and was taken to the Lost Cities, after being found by Sophie and recalling some of her lost memories.